Warranty Request
Need to file a warranty claim on a Sunshine Metal Supply product? Provide your project and contact details below and our team will review your request.
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Roof Warranty Request Policy
Warranty Request Time Limit
To ensure a fair and consistent warranty process, Sunshine Metal Supply requires that all warranty requests be submitted within one (1) year of the original installation date. Any warranty request received more than one (1) year after the installation date will not be accepted or processed. Customers are responsible for inspecting their roofing materials after installation and promptly reporting any suspected manufacturing defects or warranty concerns within the one-year warranty period.
The one-year warranty request period begins on the date the roofing materials are installed, not the date of purchase or delivery. Warranty only offered for packages with Panels. Requests submitted after the one-year period are considered outside the terms of our warranty and are not eligible for review, inspection, replacement, repair, credit, or reimbursement.
Sunshine Metal Supply reserves the right to request documentation to verify the installation date, including, but not limited to:
- Contractor invoice
- Building permit records
- Certificate of completion
- Photographs or other supporting documentation
Failure to submit a warranty request within one (1) year of the installation date constitutes a waiver of any warranty rights related to the installed materials. By failing to notify Sunshine Metal Supply within the required time period, the customer acknowledges that any warranty obligations have expired and releases Sunshine Metal Supply from any further responsibility for the requested condition.
This policy is intended to ensure timely evaluation of potential product issues while allowing for an accurate inspection and determination of warranty eligibility.
